General terms and conditions of Dhammarts

General Frames of Application

Our General Terms and Conditions given below apply to contractual relationships with Dhammarts, to any accomplishments and/or to all goods and services. If any regulations should get ineffective, outstanding terms and conditions will keep being valid. The ineffective regulation will be replaced by the legal establishment. When placing any order, the purchaser declares in accordance with our General Terms and Conditions (GTC). Deviating terms/agreements require our written agreement.

Contractual Partner

Dhammarts

Delivery Policy
Delivery Time

Goods are normally dispatched within 3 working days after receipt of payment and are shipped via the main Parcel Delivery Service called Colissimo of the French Post (La Poste).
In general, your order should reach you within 5 working days if you live in France and within 10 working days for European Union and Switzerland. We ship worldwide from France.
Due to the nature of our handmade products, every item is intrinsically unique and comes generally in very limited quantities. If an article temporarily runs out of stock, it may prolong the delivery time for about 14 days. In case of general unavailability of an article, we reserve the right to not deliver it. If so we will inform you immediately.
If for any reason your order is likely to be delayed significantly longer than generally expected, we will let you know by email.

Delivery Costs

Shipping fees include handling and packing fees as well as postage charges PER ADDRESS. Our delivery prices are based on the sum total and the overall weight of your order. Delivery costs are calculated automatically when placing your order online.
For heavy/bulky items, such as zabutons, or items that may be heavy/bulky when ordered in quantity, please contact us through our contact form for a shipping estimate. Those heavy/bulky items require us to calculate the shipping cost and to contact you for your approval prior to delivery. If we do not receive your approval within 2 business days, we will CANCEL your order.

Prices

All prices are gross prices in Euros (€) that already contain the legal taxes according to Régime de l’Auto-Entrepreneur & Régime Social des Indépendants (RSI) of France.

Prices are binding as applied at the time of the order. Price changes, misapprehensions and errors are excepted.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Conditions of Payment

We reserve the right to demand payment in advance. Delivery happens only after the receipt of payment on our bank account.
We offer the following payment method, which has been proven to be the safest method for suppliers & buyers:

– PayPal (pay with your credit card or your PayPal account)

Return Policy

All Dhammarts’ products are handcrafted by artisans who are experts in their own fields. Slight imperfections and subtle variations in color or texture that do not compromise the aesthetics or functionality of the product are normal and truly considered as the charm and uniqueness of our products.

If you are not entirely satisfied with your purchase, simply return the unused item within 14 days of receiving it with the original receipt. Products returned thereafter can no longer be considered for refund. Postmark date stamping is applicable.

To be eligible for a return, at any time, products must not be used and being in brand new condition as it has been dispatched. Products are considered as unused as long as there are no traces of usage detectable. Moreover, it must be returned undamaged and complete, together with the appropriate accessories and the intact original packaging in an unused and re-saleable condition.

Several items, for example goods made to order or clearly personalised, are exempt from being returned.
You must return the goods to us at your cost and we advise you to insure the goods adequately. If returned products are lost we will not be liable for them. The customer in this instance is liable for all postage and packing charges.

Upon confirmation of the acceptable state of the returned item, refunds will be then issued in the same method of payment as the original payment. Please note that shipping costs are non-refundable.
Returns are only accepted if they are sufficiently stamped. Returns from foreign countries have to be declared clearly as reshipment (tax-free) that no further expenses occur at the French Customs. Otherwise, buyers are liable for customs duties or additional clearance charges.

Our address to return the item(s) is:

Dhammarts
C/O Rungnapa Leechaianan
Les Terrasses de Gex, bât. P
778, rue de Paris
01170 Gex
FRANCE

Additional Policies

Despite our efforts to capture our handmade products in natural light to show the truest colors, please be aware of any color differences displayed by individual monitors/screens.

Availability Reserve

If we determine any unavailability in stock upon receipt of the order, we reserve the right to provide an equivalent product or to withdraw from the contract. If necessary, we refund the money which has already been transferred.

Title Retention

The title to the goods remains vested in the seller (Dhammarts) until certain obligations (usually payment of the purchase price) are fulfilled by the buyer.

Privacy

Any personal information/details we require from you are mandatory for business purposes only. They will be saved considering the data protection regulations. We seriously treat all personal information as confidential. We will never pass any personal information to unauthorized third parties and will at any time protect them from unauthorized access.

Copyright and Related Rights

© 2017 Dhammarts. Dhammarts maintains sole ownership of our website content. All content, including images, illustrations, descpriptive text and information as well as the overall site design are protected by our copyright. Imitations in every way constitute an offence against the copyright law and will be prosecuted. This obligates to compensation.

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